Jasmora Return & Refund Policy
At Jasmora, we are committed to delivering excellence and ensuring your complete satisfaction with every purchase. We take immense pride in the quality of our products; however, we understand that issues can occasionally arise.
To maintain our high standards of service, we have established the following professional guidelines for returns and refunds:
2-Day Defect Guarantee
We offer a strict 2-day return policy specifically for items that arrive with manufacturing defects or functional damage.
- Reporting Window: Any defects must be reported to our support team within 48 hours of the confirmed delivery time.
- Verification: To process your request efficiently, please provide clear photographic or video evidence of the defect alongside your order number.
- Condition of Item: For a return to be accepted, the item must be in its original packaging, unused, and with all tags intact.
The Process
- Submission: Contact our customer excellence team at [Insert Email/Link] within the 48-hour window.
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Resolution: Approved returns for defective items will be eligible for either a full refund to your original payment method or a brand-new replacement, depending on your preference and stock availability.
Non-Returnable Items
Please note that our 2-day policy applies strictly to defects. We do not accept returns for:
- Standard wear and tear.
- Accidental damage caused by the user.
- Change of mind after the 48-hour inspection period has passed.
Our Commitment: At Jasmora, your trust is our most valued asset. We strive to resolve all valid defect claims with speed and professional integrity.